Introduction

LASCIVIOUS is an online retailer of adult products and accessories, operating in South Africa. We respect your privacy and comply with the Protection of Personal Information Act (POPIA) and other applicable laws. This Privacy & Security Policy explains how we collect, use, store, and protect your personal information.

Information We Collect

We collect personal information when you interact with us, including:

• Names, contact details, billing and delivery addresses.
• Order details, payment confirmations, and delivery records.
• Account information, preferences, and communications (e.g., email, WhatsApp, social media).
• Feedback, reviews, and customer support queries.

How We Use Your Information

• To process and deliver your orders securely and discreetly.
• To communicate with you about purchases, updates, and support.
• To maintain accurate company and customer records.
• To comply with legal obligations and enforce our rights.
• For historical, statistical, and research purposes.

Security Measures

We take the protection of your personal information seriously. Our measures include:

• Secure servers protected by firewalls and antivirus software.
• Password-protected systems and restricted staff access.
• Physical security for offices and storage facilities.
• Strict supplier and service provider agreements to ensure compliance.
• Immediate response to any suspected breach in accordance with the law.

Disclosure of Information

We only share your information when necessary and lawful, such as:

• With logistics partners to deliver your orders.
• With payment processors to complete transactions.
• With legal or regulatory authorities when required.

We will never sell your personal information to third parties.

Your Rights

Under POPIA and other laws, you have the right to:

• Request access to the personal information we hold about you.
• Correct or update inaccurate information.
• Withdraw consent for certain processing activities.
• Lodge a complaint with the Information Regulator if you believe your rights are infringed.

Access Requests

If you wish to access your records, please contact our Information Officer. Requests must be submitted in writing and may require a prescribed fee as per PAIA regulations.

Contact Information

For privacy and security queries, contact us:

• Email: privacy@lascivious.co.za
• Registered Address: Pretoria, Gauteng, South Africa
• Business Hours: Monday–Friday, 09:00–17:00 SAST

Commitment

Privacy and security are central to LASCIVIOUS. We continually review and improve our practices to ensure your information remains safe, confidential, and handled with respect.